Exchnage & Returns
Exchange Policy
We provide Exchanges under these following conditions:
- Manufacturing Defect and Product Defect: We provide EXCHANGE SERVICES if the product is defective or damaged. This concern should be reported to us within 12 hours of receiving the product through email - hiyasa.design.retail@gmail.com
- New Order Requirement: To complete an exchange, a new order must be placed on our website.
- Using Store Credit: Any store credit received from an approved return can be used toward your new purchased.
Return Process
- Request a Return: Email us with your order details and reason for returning the item.
- Return Shipping: Once the return is approved, we will provide the return address. Return shipping is the customer’s responsibility.
- Return Timeframe: If return is accepted, it will be processed in 7 to 10 working days.
- Store Credit: After we inspect the returned item, we will issue store credit to your account or send it to your email.
Key Points to Remember
- Return Shipping Costs: Customers are responsible for the cost of returning the items.
- Condition for Store Credit: Any items that are returned damaged, used, or incorrect will not qualify for store credit.
- No Refunds in Cash: We do not offer cash refunds under any circumstances.
- If you have any questions about our policies or need assistance, feel free to contact us at hiyasa.design.retail@gmail.com